1. Shipping Information:

 

1.1 Adleo Studio currently offers shipping services within India.

 

1.2 Orders will be processed and shipped within 4-5 business days of receiving payment, unless otherwise stated.

 

1.3 Shipping charges will be calculated based on the destination and weight of the package. The applicable charges will be displayed during the checkout process.

 

2. Shipping Methods:

 

2.1 Adleo Studio utilizes reputable courier services to ensure timely and secure delivery of orders.

 

2.2 Shipping methods available may include standard shipping, express shipping, or other options, depending on the destination.

 

3. Estimated Delivery Time:

 

3.1 Estimated delivery times will be provided during the checkout process based on the selected shipping method and delivery destination.

 

3.2 Adleo Studio is not responsible for any delays caused by unforeseen circumstances, including but not limited to weather conditions, natural disasters, or logistical issues with the courier.

 

4. Order Tracking:

 

4.1 Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.

 

4.2 Customers can track their orders using the provided tracking number through the courier service's website.

 

5. Shipping Restrictions:

 

5.1 Adleo Studio reserves the right to restrict shipping to certain locations within India.

 

5.2 Customers are responsible for providing accurate and complete shipping information. Adleo Studio will not be held responsible for any delays or non-delivery due to incorrect or incomplete addresses.

 

6. Shipping Charges and Taxes:

 

6.1 Shipping charges and any applicable taxes will be displayed during the checkout process.

 

6.2 Any additional customs duties or taxes imposed by the destination's authorities are the responsibility of the customer.

 

7. Damaged or Lost Items:

 

7.1 Adleo Studio is not responsible for items damaged or lost in transit.

 

7.2 Customers are encouraged to inspect their packages upon receipt. In the case of damage, customers should contact Adleo Studio within 4-5 days of receiving the order with photographic evidence.

 

8. Contact Information:

 

If you have any questions or concerns regarding our Shipping Policy, please contact us at [9816966613]

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Cancellation, Return, Replace, and Refund Policy

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Thank you for choosing Adleo Branding Studio for your printing and advertising needs. We strive to provide excellent service to our customers in the hospitality industry. Please read our cancellation, return, replacement, and refund policy carefully to understand your rights and responsibilities.

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Order Cancellation: 

•    If Order is Already Placed-Once an order is placed, it cannot be cancelled once production has begun. If you wish to cancel your order, please contact us immediately. If the production process has not started, we will do our best to accommodate your request.
•    Designing Charges Designing charges will be applicable regardless of the reason for cancellation, and the timing of the cancellation in relation to the designing process will determine the amount of the designing fee.

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Return Policy:

1. Defective or Damaged Products:

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If you receive a defective or damaged product, please contact us within 7 days of receiving the order. Provide clear images of the damaged or defective items along with a description of the issue. We will evaluate the case and offer a suitable solution, which may include a replacement or refund.

2. Incorrect Products: 

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We often provide clients with samples before proceeding with bulk production. Clients are encouraged to thoroughly review and approve the samples to ensure they meet their expectations in terms of design, color, and quality. Clients are required to confirm their approval of the samples in writing or through an approved communication channel. This confirmation serves as an acknowledgment that the provided samples meet their specifications.
If you receive products that differ from your order, please notify us within 7 days of receiving the items. We will arrange for the correct items to be shipped to you or provide a refund based on your preference.

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Replacement Policy:

Product Replacement:

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If you receive a product that is defective, damaged, not as per the mock-up or incorrect, we will replace it at no additional cost. Contact us within 7 days of receiving the order, and we will initiate the replacement process after evaluating the issue.

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Refund Policy:

1. Refund Eligibility:

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Refunds will be issued for defective, damaged, or incorrect products that cannot be replaced. If eligible, refunds will be processed within 10 business days from the date of approval.

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2. Non-Refundable Items:

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Customized or personalized items, as well as orders with approved proofs, are not eligible for refunds.

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3. Refund Process:

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To request a refund, please contact us with relevant details and images within 7 days of receiving the order. Refunds will be processed through the original payment method.

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Adleo Branding Studio reserves the right to modify or update this policy at any time. It is the responsibility of the customer to review the policy periodically for changes. If you have any questions or concerns, please contact our customer service team at [customer-service - 9816966613]
(Mail to:marketingingenious@hotmail.com).